Top 5 Most Common Kofax Support IssuesFebruary 26, 2015James Daughtry, Software Support Team LeadDoxTek, IncEvery support ticket is unique, but there are common patterns that arise. For Kofax Capture, the most common reported support issues occur when something is wrong with the batch class configuration or when communication problems between workstations and the Capture server are experienced.

1. Kofax Vrs For Windows 10

Kofax Vrs For Windows 10

Sometimes communications problems can occur even on a standalone installation, due to the way Capture communicates with itself.Top 5 Most Common Kofax Capture Support Issues:. Communication Errors. Workflow Agent Failure to Load. Documents Were Not Separated Confidently. Index Zones Shift. Barcodes Are Not RecognizedTroubleshooting these issues involves information gathering to pinpoint the origination of the problem, and in the case of configuration problems, testing with sample documents.